By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
Behind the Scenes: How Brand Strategy Consulting Agencies Shape Your Brand

Behind the Scenes: How Brand Strategy Consulting Agencies Shape Your Brand

How do brand strategy consulting agencies pull off the transformation of your brand? Behind the scenes, how brand strategy consulting agencies shape your brand involves a mix of science and art. From analysing market data to crafting a compelling brand narrative, these agencies wield this mix to shape your brand’s future. This article invites you into the world of strategic brand consulting to disclose how these teams of consultants blend creativity with analytics to build a brand that stands out, engages its audience, and drives success—no fluff, just the real processes that power top brands.

Key Takeaways

  • Brand strategy consulting agencies help businesses understand their target audience through analysis and market research, craft a unique brand identity, and create strategic positioning and messaging to shape the brand’s market presence and achieve business goals.
  • Digital brand strategy integration is crucial, employing tools like analytics for campaign tracking, influencer marketing partnerships for authentic connections, and innovative digital marketing tactics to increase brand visibility and customer engagement.
  • Measuring the effectiveness of brand strategies involves Key Performance Indicators (KPIs) to track customer behaviour, Return on Investment (ROI) to evaluate profitability, and customer satisfaction metrics like Net Promoter Score, with case studies and testimonials bolstering credibility.

The Blueprint of Brand Strategy Consulting

Brand strategy consulting agencies play a pivotal role in shaping a brand’s journey of growth, starting from its conceptualisation to its tangible execution in the market. These agencies:

  • Evaluate competitor dynamics, market trends, and customer insights
  • Craft effective brand strategies
  • Shape and express a brand’s identity
  • Carve out a unique market space
  • Guide transformation

Their specialised resources and right expertise helps brands create a strong presence and achieve their business goals.

Whether it’s Saffron’s focus on transformation, Athlon’s dual expertise in brand consultancy, or Fabrik’s broad focus from strategy to digital marketing, these agencies offer varied approaches to suit different brand needs.

Interested in learning more about our customised Brand Strategy case studies? Click here.

Initial Analysis and Market Research

The starting point of any brand strategy lies in understanding your target audience. This understanding shapes content and engagement strategies that resonate with audiences within the intended crowd. Initial analysis serves as the foundation for identifying opportunities and threats within the market, influencing all strategic decisions, including understanding competitive landscapes.

Through market research, brand strategy is tailored to resonate more deeply with the target audience by differentiating the brand from competitors. This ensures that marketing efforts align with consumer behaviour. Agencies employ various market research methods, including:

  • Surveys
  • Interviews
  • Focus groups
  • Industry reports

These methods help gain a deep understanding, providing a fresh perspective with comprehensive insights that inform brand strategy development.

Crafting the Brand Identity

Crafting a brand identity starts with defining a company’s mission and values. This becomes the cornerstone in building a strong brand identity that resonates with the business’s targets and overarching goals. Logos, colours, fonts, and other design elements are created to embody these values, establishing an emotional connection with customers and ensuring brand recognition.

A coherent theme and style are meticulously maintained across all marketing materials to create a recognisable and memorable image for the company, strengthening the well defined brand identity. Insights from market research inform the differentiation and tailoring of the brand identity, ensuring that it appeals to the ideal customer profile and stands out among competitors.

By thoughtfully designing a brand identity, businesses can enhance their market presence, thereby increasing customer recognition, credibility, loyalty, and trust.

Strategic Positioning and Messaging

Brand positioning is the stage on which the brand performs. It determines a brand’s unique image and place in the consumer’s mind, setting the stage for how the brand is perceived across the market. For effective brand positioning, the following factors are key:

  • Uniqueness
  • Relevance
  • Consistency
  • Credibility

These factors foster trust with the target audience demographics.

The strategic crafting of brand messaging uses language, tone, and stories that align with the company’s values, with the goal of influencing consumer perception and decision-making. A coherent brand communication strategy is upheld by aligning messaging and vision across various touch points, including:

  • Purpose
  • Values
  • Personality
  • Positioning
  • Brand promise

The Digital Agency's Role in Brand Strategy

For consulting firms in the digital age, crafting a well-thought-out social media strategy is a necessity. It serves as a roadmap for success, targeting a diverse audience and sharing visually appealing content such as infographics and success stories with clients. Clear goals and an understanding of the target audience are crucial for directing a social media strategy effectively.

Successful social media strategies incorporate core components such as content creation, audience engagement, and the use of analytics to gain strategic insights. Regularly posting about trends, market updates, and industry analyses positions consulting firms as hubs of industry knowledge on digital platforms.

Consulting firms can engage deeply with their audience through YouTube by creating webinars, tutorials, or vlogs, demonstrating expertise and enhancing their brand strategy.

Integrating Digital Marketing Tools

Digital business cards created through social media profiles set a foundation for successful digital marketing campaigns, conveying a business’s professionalism, expertise, and trustworthiness. Developing effective social media branding strategies that engage and expand the audience base requires understanding the target audience, crafting compelling content, and measuring results. Digital marketers play a crucial role in this process.

Innovative social media engagement tactics can boost visibility, follower counts, and brand interaction. Unique branded elements like Twitter Moments and hashtag emojis differentiate a brand on social platforms, making interactions more memorable and fun. Metrics such as social mentions and share of voice gauge a brand’s presence and dominance in industry conversations, providing insights into the effectiveness of social media campaigns.

Influencer Marketing Agency Partnerships

Specialising in connecting brands with influencers, influencer marketing agencies operate by:

  • Manage campaigns to promote products or services
  • Ensure that the followers of these influencers align with the brand’s target audience, fostering an authentic connection
  • Provide creative briefs and campaign guidelines
  • Leverage influencers for content creation on social media platforms and blogs
  • Facilitate effective campaign execution
  • Create opportunities for cross-promotion with other brands or influencers.

The personal connection that influencer marketing fosters leads to increased brand awareness and sales, making it a highly effective strategy, especially when agencies use data-driven approaches to match brands with the appropriate influencers. Partnerships between brands and influencer marketing agencies are typically monetised through commission models or flat monthly fees, depending on the influence and reach of the partnered influencers.

Analytics and Adaptation

Through data analytics, marketers can enable real-time tracking and measurement of marketing campaign performance, including email marketing. This ability allows for the quick identification of the most successful strategies and areas that need improvement. Personalisation, powered by data analytics, leads to higher conversion rates by crafting customised experiences across various channels.

Competitive analysis through data analytics enables marketers to differentiate their brand and their solutions and gain a competitive edge by understanding market trends and competitor activities. Integration of customer data and insights gathered from digital marketing tools refines brand messaging and improves customer engagement strategies.

The effective use of data analytics requires setting clear objectives, choosing the right tools, and implementing recommendations based on insights to refine a brand’s digital marketing strategy.

The Creative Engine: Design Services and Big Ideas

The profound impact of brand design on customer perception facilitates connection with the brand beyond its products, as customers appreciate its unique personality. A brand’s visual identity encompasses elements such as:

  • Logos
  • Typography
  • Color schemes
  • Icons
  • Layouts
  • Illustrations

Cohesive brand design enhances brand recognition, helps attract new customers, and plays a significant role in building trust and fostering customer loyalty. Investing in strong brand design yields long-term rewards in terms of enhancing the company’s reputation, increasing business value, and positively influencing company culture.

From Concepts to Visuals

The visual transformation is initiated by designers who integrate the brand’s core message into and establish a solid visual concept for immediate recognition. Minimalism and colour psychology play roles in reinforcing a brand’s identity and conveying specific attributes.

Typography and visual hierarchy are key design elements, where a font can evoke a certain mood and arranged components can highlight important features. Maintaining design consistency is essential for brand recognisability. The design process strives to strike a balance between staying current and timeless, with feedback and iterations influencing evolution while retaining core elements.

Innovation in Campaigns

Marketing campaigns that utilise current trends and holidays can capture audience interest, positioning the brand as relatable and up-to-date. Storytelling on social media humanises the consulting brand by evoking emotions through shared experiences of the company’s journey, team, and clients.

Guerrilla marketing strategies, such as using street art or other unconventional methods, are effective in creating memorable brand experiences and generating public interest. Explainer videos that incorporate humour or a unique angle have the potential to go viral, leading to significant increases in brand awareness and recall.

Building a Cohesive Brand Experience

Regular refreshes of the website, social media channels, and marketing materials are vital to keep the brand image relevant and appealing to the target audience. A consistent customer experience across all touch points is enabled by integrating brand strategy with digital tools, aligning customer journeys with the brand’s core values and messaging.

Consistency in brand image across platforms enhances social media branding, helping potential clients immediately recognise the brand and ensuring its strong presence.

The Human Factor: Agency Culture and Team Expertise

The shaping of branding strategies developed for clients heavily depends on the digital agency’s culture. In creating high-quality and innovative branding strategies, the expertise of the team members is indispensable.

Effective internal collaboration within the agency community is essential for developing cohesive and strong branding strategies. The agency’s approach to external communications significantly impacts the success of the branding strategies implemented for their clients.

Nurturing Talent and Leadership

Fostering employee engagement and integrating new employees into the company culture hinges on a comprehensive onboarding process, which involves the entire process.

Encouraging employee development of technology and leadership skills contributes to driving growth, future-proofing the business, and yields high returns on the investment.

Collaboration and Partnership

Effective agency collaboration and strong brand building rest on the foundation of clear, timely information exchange between agencies and brand teams. Selecting an agency that understands and can effectively translate a brand’s communication strategy is critical for ensuring that the creative outputs are in alignment with the brand’s vision.

Acknowledgment of achievements and contributions from both the agency and brand team boosts motivation and nurtures long-term relationships and partnership. Creating a positive collaborative culture through shared experiences of celebrating successes and learning from failures enhances future strategies and results.

Employee Advocacy as Brand Ambassadors

Successful employee advocacy programs can significantly influence marketing efforts, as demonstrated by companies like Oakley, Dell, IBM, Intel, and Best Buy. Employee advocacy can significantly extend a brand’s reach on social media, sometimes surpassing the company’s own channels, while employees provide credible positive exposure due to their intimate product knowledge.

Employee engagement in advocacy programs is enhanced through gamification, incentivisation, and the use of customised content feeds, which ensure relevant and credible content sharing. Specialised advocacy tools like PostBeyond, Haiilo, EveryoneSocial, and Ambassify support the management of employee advocacy programs, while mobile apps for content sharing maintain engagement and tools to measure earned media value illustrate the program’s impact compared to paid advertising.

Measuring Success: KPIs and ROI in Brand Strategy

Brand strategy consulting agencies use essential tools like:

  • Key performance indicators (KPIs) to measure the effectiveness of a brand’s strategic initiatives and ensure client satisfaction
  • Return on investment (ROI) to determine the profitability of a brand’s marketing efforts
  • Conversion rates to measure the success rate of converting leads into customers
  • Cost-per-acquisition to calculate the cost involved in acquiring a new customer
  • Social mentions to gauge a brand’s market presence and consumer engagement
  • Share of voice to measure a brand’s visibility and influence in the market

These tools help agencies analyse and optimise brand strategies for maximum impact.

Metrics such as:

  • Purchase intent
  • Bounce rates on critical webpages
  • Net Promoter Score
  • Sentiment analysis

help in evaluating customer engagement with the brand, willingness to recommend, and overall public opinion. Understanding long-term customer relationships is critical, with Customer Lifetime Value and top-of-mind brand recall serving as indicators of the enduring impact of a brand strategy on customer retention and value.

Defining Key Performance Indicators (KPIs)

Metrics that illustrate the effectiveness of branding activities in influencing customer behaviour and business success serve as Key Performance Indicators for brand strategy. Top-of-mind brand recall measures the ease with which consumers remember a brand when considering a specific product or service category.

Purchase intent evaluates the likelihood of consumers to make a purchase, and it is verified against actual sales to analyse customer purchasing patterns. Net Promoter Score (NPS) quantifies the probability of a customer recommending the brand to others, acting as an indicator of brand loyalty and customer satisfaction.

Customer Lifetime Value (CLV) tracks the projected revenue a business can expect from a single customer account over time, underscoring the importance of nurturing long-standing customer relationships.

Case Studies and Testimonials

To build trust and credibility, customer testimonials and case studies, showcasing real-life success stories and positive experiences with the brand, can be utilized. Case studies and testimonials enhance the relatability of a brand through real-life success stories.

Testimonials add authenticity, as they are perceived as more credible when others vouch for a brand’s quality and featuring a product or service in a case study adds a layer of ‘third-party conferred authority’. Agencies develop a repository of success stories that serve as powerful sales tools and by engaging with satisfied clients, create compelling content that can be shared across multiple platforms for broader reach and influence.

The ROI of a Strong Brand Strategy

Data analytics make it possible to measure the ROI of marketing campaigns, aiding in the justification of marketing spend and guiding strategic adjustments for better outcomes. A strong brand can contribute significantly to winning new business, with studies showing brand impact representing nearly a third of how business is won in B2B financial services. There is a positive relationship between brand simplicity and revenue, indicating that brands providing simpler experiences tend to have higher brand contribution to revenue.

Accurately valuing brand ROI helps justify marketing investments and understand return, making brand contributions tangible and actionable.

Here are some benefits of accurately valuing brand ROI:

  • Justifying marketing investments
  • Understanding return on investment
  • Making brand contributions tangible and actionable
  • Measuring the impact of improvements in brand perception attributes like trust on revenue
  • Allowing for more precise investment strategies and ROI predictions.

To learn more about Brand Strategy Consulting, see another of our blog articles here


Navigating the intricate world of brand strategy can be challenging, but the rewards are incalculable. From the initial analysis and market research to the creation of a unique brand identity, strategic positioning, and the integration of digital marketing tools, every step shapes the perception of the brand. The human factor, which includes agency culture, team expertise, and employee advocacy, also plays a pivotal role in shaping a brand’s journey.

In the end, it all boils down to measuring success. KPIs and ROI are critical in evaluating the effectiveness of brand strategies. They help identify what’s working, what’s not, and guide necessary adjustments. Remember, building a strong brand is not a sprint but a marathon. It requires constant fine-tuning, innovation, and adaptation to the ever-evolving market trends and consumer preferences.

Frequently Asked Questions

What is brand strategy consulting?

Brand strategy consulting involves helping customers identify the differences in products/services compared to the competition and developing strategies to enhance customer loyalty and ensure employee engagement and alignment. It aims to define and strengthen the brand's position and impact on the market.

What do brand agencies do?

Brand agencies specialise in developing and implementing brand strategies for businesses, with the primary objective and focus of creating a unique and cohesive brand identity that resonates with the target market.

What is the difference between a brand strategist and a brand consultant?

A brand strategist typically focuses on long-term planning and positioning, while a brand consultant often handles more tactical and operational aspects of branding.

What is the role of brand strategy consulting agencies?

Brand strategy consulting agencies play a crucial role in evaluating competitor dynamics, market trends, and customer insights to craft effective brand strategies, offering specialised expertise in shaping and expressing a brand's identity.

How is a brand's visual identity created?

A brand's visual identity is created through the integration of its core message into a cohesive visual concept, which includes design elements such as logos, typography, colour schemes, icons, layouts, and illustrations to embody its mission and values.

Book an appointment here to see how we can help you and your business with your Brand Strategy.

More from Motel