Privacy & Cookie Policy

Effective Date: 6/1/2026‍

This Privacy & Cookie Policy explains how Motel Design™ Ltd (“Motel”, “we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit www.moteldesign.com (the “Site”), contact us, or interact with our services.

By using the Site, you agree to this policy and the practices described below.

1. Who We Are & How to Contact Us

Company: Motel Design™ Ltd.
Company No: 10255591 (active in the UK)
Registered Office: 37 High Street,Margate, Kent, CT9 1DX, United Kingdom

Main Contacts:
General enquiries & privacy questions: concierge@motel.design
Studio: studio@motel.design | +44 (0)1843 663 822
London Office: london@motel.design | +44 (0)204 538 7079
Registered office and trading locations may differ, but these are the official addresses you can rely on for legal notices and privacy inquiries.

2. What Personal Data We Collect

Automatically Collected When you visit or use the Site:

  • IP address and approximate location
  • Device and browser details

This data helps ensure the Site works well and improves performance.

  • Name and contact details
  • Email address
  • Phone number
  • Address
  • Payment or business information (where applicable)

Data You Provide Directly

We may collect:

You supply this when you contact us, fill out a form, subscribe to updates, or enter into a contract.We never collect data you don’t choose to give us.

  • Respond to enquiries and communicate with you
  • Provide services or information you request
  • Analyse Site usage and improve our experience
  • Meet legal requirements and protect against fraud

3. How We Use Your Data

We use personal information to:

We don’t misuse your data or process it for purposes unrelated to your interaction with us.

  • Your consent
  • Legitimate interest (e.g., analytics, improving services)
  • Contract performance (delivering services you request)

4. Legal Basis for Processing Your Data

Under UK and EU privacy law (GDPR and Data Protection Act 2018), our processing is based on one or more of the following:

  • Pages visited and links clicked
  • Time and duration of visit

You can withdraw consent at any time; it won’t affect processing that happened before.

5. Sharing Your Data

We do not sell your personal data.

We may only share your data when:

  • Required by law or legal process
  • To enforce our rights
  • With trusted third parties working on our behalf (e.g., hosting, analytics)
  • In connection with a sale or restructuring of our business

We restrict access within Motel to people who need your data to do their job responsibly.

6. Data Retention

We keep your data only as long as required for its purpose, legal compliance, or as necessary to provide services. We will notify you if we need to keep it longer.

7. Data Security

We use standard security measures — encryption, secure servers, access controls — to protect data from misuse, loss or unauthorised access. No system is perfect, but we take this seriously and work to maintain industry-standard protections.

8. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access your data
  • Correct inaccuracies
  • Delete your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact concierge@motel.design.

If a complaint isn’t resolved to your satisfaction, you can complain to the UK Information Commissioner’s Office (ICO).

9. Children’s Privacy

We do not knowingly collect personal data from anyone under 16. If we learn we have, we’ll delete it as soon as possible.

10. Cookies & Similar Technologies

What Cookies Are

Cookies are small data files placed on your device to make websites work better and remember preferences.

Cookies We Use

  • Functional: keep basic site preferences
  • Analytics: help us understand usage patterns
  • Marketing/Targeting: personalise content or ads
  • Third-party: from partners like analytics or social platforms

You can manage cookie settings via your browser — turning off non-essential cookies may reduce some functionality.

11. Changes to This Policy

We may update this policy to reflect legal requirements or changes in how we handle data. The updated Effective Date will appear at the top of this page. We recommend reviewing this periodically.

12. Complaints

If you have concerns about how we process your data, please contact us first at concierge@motel.design. If not resolved, you can reach out to the ICO in the UK.